General Writing: letter of complaint

Band 9 Writing Sample

I am writing to complain about the unacceptable state of the female changing room at the Sport check. I have been using the gym at your centre for several years now, and it would appear that no maintenance work has been carried out on the changing room facilities in all that time. As a result, painting is peeling off the walls, floor tiles are cracked, and there is a mould and mildew growing around the showers. The neglected and shabby state of the changing room makes me think that you do not care about the your customers. I feel that we are being treated like farm animals, and I worry that you are putting our health at a risk. It seems that profit is more important than the customer experience. Please address the changing room issue as a matter of urgency. I suggest that a full refurbishement is required, and that you should do consider some form of compensation for members. We have tolerated this situation for too long. Your faithfully, Regina Lee

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